ek22 Privacy Policy

At ek22, the privacy and security of our players is a top priority. This Privacy Policy describes in detail the types of information we collect from users of the ek22 platform, how that information is used, how it is stored and protected, and your rights as a data subject. By using ek22 and any of its services — including cricket betting, live casino, slots, crash games, and payment processing via bKash, Nagad, or Rocket — you agree to the practices described in this policy.

This policy applies to all players accessing ek22 from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Please read this document carefully before registering or continuing to use our services. If you have any questions or concerns about how we handle your data, contact us at any time via the email listed below.

1. Information We Collect

We collect information from you in several ways: directly when you register or update your account, automatically when you use our services, and occasionally from third-party sources where permitted. The categories of personal data we process are described below.

Information You Provide Directly

When you register an account, make a deposit or withdrawal, contact support, or otherwise interact with ek22, you may provide us with:

• Full name and date of birth (for age verification — players must be 21 or older)
• Email address and phone number for account communication
• Mobile banking details (bKash, Nagad, Rocket) or bank account information for financial transactions
• Government-issued identity document details for KYC verification where required
• Any communications you send us, including support requests and feedback

Information Collected Automatically

When you access the ek22 platform, our systems automatically collect certain technical information to ensure service performance, security, and compliance:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser information
• Session data including pages visited, games played, bet history, and session duration
• Cookies and similar tracking technologies as described in Section 4

2. How We Use Your Information

ek22 uses your personal information only for legitimate operational and compliance purposes. Specifically, we use the data we hold about you to:

• Create and manage your player account, including verification of your identity and age (21+ only)
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers in BDT
• Deliver and improve our gaming services, including cricket betting, live casino, slots, and crash games
• Detect and prevent fraud, money laundering, and other illegal activity on the platform
• Send you service-related communications such as transaction confirmations, security alerts, and account notices
• Comply with applicable legal obligations, including anti-money laundering (AML) and responsible gaming regulations

We do not use your personal data to build advertising profiles or sell insights about your behavior to third-party marketers. Where we send you promotional content about ek22 offers and bonuses, you will always have a clear option to opt out.

3. Disclosure of Your Information

ek22 does not disclose your personal information to third parties except in the limited circumstances described below. We never sell your data.

Service Providers and Partners

We share data with trusted third-party service providers who assist us in operating the platform, processing payments (including bKash, Nagad, and Rocket integrations), providing customer support, and conducting identity verification. These providers are contractually bound to handle your data securely and only for the purposes we specify.

Legal and Regulatory Requirements

We may be required to disclose personal information in response to a lawful request from a court, regulator, or law enforcement authority. In such cases, we will disclose only the minimum amount of data necessary to comply with the specific legal obligation.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets affecting ek22, your personal data may be transferred to a successor entity. We will notify you via email or a prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

ek22 uses cookies and similar technologies to ensure the platform functions correctly, to keep your session active, and to analyze usage patterns so we can improve the experience. The cookies we use fall into three main categories:

• Essential cookies: required for core site functions such as login sessions, account security, and page navigation. These cannot be disabled.
• Analytics cookies: collect anonymized information about how players navigate the site to help us identify areas for improvement. No personally identifiable information is included.
• Preference cookies: remember your language, display, and other settings so you do not need to reconfigure them on every visit.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may prevent certain parts of the ek22 platform from functioning correctly. We do not use advertising or cross-site tracking cookies.

5. Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required by applicable law. Financial transaction records, including deposit and withdrawal history processed via bKash, Nagad, Rocket, and bank transfer, are retained for a minimum of five years in order to comply with anti-money laundering and financial reporting obligations.

After the mandatory retention period expires, we securely delete or anonymize your data so that it can no longer be linked to you personally. If you request deletion of your account before this period ends, we will remove all data that we are not legally required to retain and will flag the remainder as pending deletion.

6. Security of Your Data

ek22 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure password hashing, firewalled server infrastructure, and role-based access controls for staff handling user data.

While we take every reasonable step to protect your information, no method of electronic storage or transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your ek22 account, to keep your mobile banking PINs confidential, and to contact us immediately at [email protected] if you suspect any unauthorized access to your account.

7. Your Rights as a Data Subject

As a player using ek22, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request and your account details.

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: you may request correction of inaccurate or incomplete data.
• Right of erasure: you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to suspend the processing of your data in certain circumstances, such as when you contest its accuracy.
• Right to data portability: you may request a structured, machine-readable export of the data you have provided to us.

We will respond to all verified data rights requests within a reasonable timeframe. We may need to verify your identity before processing any request to ensure we are protecting the correct account.

8. Payment and Financial Data

When you make deposits or request withdrawals on ek22, financial transaction data is processed through our payment partners including bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. Card transactions are handled via Visa and Mastercard payment processors. ek22 does not store full card numbers or mobile banking PINs on its own servers.

All financial records associated with your account are retained in compliance with applicable financial regulations and AML requirements. Deposit and withdrawal histories can be accessed through your account history page. If you notice any discrepancies in your transaction records, contact support immediately.

9. Age Verification and Responsible Gaming

ek22 is strictly for adults aged 21 and above. As part of our registration process, we collect date of birth information and may request government-issued identification to verify that players meet this age requirement. This data is processed for compliance purposes and is treated with the utmost confidentiality.

We also collect and process data related to your gaming patterns to support our responsible gaming obligations. This includes monitoring for signs of excessive play or problematic gambling behavior. Where we identify a concern, we may use this data to reach out and offer support resources or apply account safeguards. Full details are available on our Responsible Gaming page.

10. Third-Party Links

The ek22 platform may occasionally contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These are third-party entities with their own privacy policies and data practices. ek22 is not responsible for the privacy practices of these providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your gaming activity.

11. Changes to This Privacy Policy

ek22 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, notify registered players via email or a prominent in-platform notice. Continued use of ek22 after any changes take effect constitutes your acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of the policy will always be available at this page address.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ek22 handles your personal data, please reach out to our support team. We are available 24/7 and aim to respond to all privacy-related enquiries promptly. Our support team is fluent in English and can assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.